Policies

Refund policy

Last updated October 18, 2026

For guests

All ticket sales are final. Tickets and add-ons are non-refundable, and you confirm this before you pay.
The studio hosting the session can choose to give a full or partial refund. Contact them directly; their details are on your ticket and in your confirmation email (just reply to it).
If a studio cancels a session, we expect them to refund you in full. If that doesn't happen, email hello@shakrasessions.com.
Refunds go back to the card you paid with, usually within 5 to 10 business days. Refunded tickets are cancelled and can't be used for entry.
You can give your ticket to a friend by changing the guest name on your ticket page, up until it's checked in.
Please contact the studio before disputing a charge with your bank. Disputes take weeks to resolve, while studios can often help the same day.

Refunds are your decision. Issue them from your dashboard: Bookings → the guest → Refund or cancel. You can refund all or part of an order and cancel individual tickets.
Refunds are paid from your Stripe balance. The 8% Shakra Sessions booking fee and card processing costs aren't returned.
If you cancel a session, refund every guest in full.
If a guest disputes a charge (a chargeback), the disputed amount is held from your Stripe balance and a $20 dispute fee is charged to you. If the dispute is decided in your favour, the held amount is returned; the $20 fee isn't. Shakra Sessions responds to the bank for you using your check-in records and anything you send us.